 |
Shopping |
How do I find
what I am looking for?
|
|
Shopping at Alloy is easy!
If you know what you're looking for, type the item number from your catalog into any of the "shop search" boxes.
You can also shop by style, category and brand. Use the drop down menus located at the top of any shop page.
See something you like? Click on the image and check it out!
If you have any questions, please email us or call us at 1-888-50-ALLOY (1-888-502-5569). For Canadian orders, call us at 1-614-212-5951.
|
back to top
|
| How do I find the
right size?
|
|
|
Click
here for the size chart.
If you have additional questions about sizing, you can
also call us at 1-888-45-ALLOY (1-888-452-5569). From Canada, call us at 1-614-212-5951.
|
back to top
|
What does "backorder" mean?
|
|
|
If you add an item to your basket and a message tells
you that the item is on backorder, it means that we are
waiting for the manufacturer to deliver it to us. A
future date that the item is expected to ship will be
displayed. Once this item is available, it will be
immediately shipped out.
|
back to top
|
What does
"no longer available" mean?
|
|
|
If you add an item to your basket and a message tells
you that the item is no longer available and no backorder
date is given, it means the item is not in stock and no
longer available for purchase.
|
back to top
|
What is Express Checkout?
|
|
|
Express Checkout is the fastest way to place your order online at Alloy. After you place your first order, we will automatically reference the shipping and billing information you set in your profile! Don't worry -- if you need to edit your info, you can always do so in the next step.
|
back to top
|
| Ordering |
What are my payment
options?
|
|
|
Alloy accepts the following:
- Visa
- Discover
- MasterCard
- American Express
- checks
- money orders
Alloy guarantees that every transaction you make is 100% safe and all of your information is confidential. You will not be responsible for any unauthorized charges made in your or your parents' credit card as a result of shopping on Alloy.
Billing information: Please be sure the name and address provided in the billing area matches this information as it appears on the cardholders credit card statement. If not, your order cannot be processed. |
back to top
|
Do I have to
pay sales tax?
|
|
|
Local sales tax will be charged in Ohio, New York, and Pennsylvania. (In PA , add 6% sales tax on accessories, roomwares, and shipping & handling).
Some states tax shipping charges in addition to purchases. Those states are Arkansas, Colorado, Hawaii, Kansas, Minnesota, Mississippi, Nebraska, New Mexico, New York, North Carolina, Oklahoma.
|
back to top
|
How do I order
by phone?
|
|
|
To order by phone, call us at 1-888-45-ALLOY (1-888-452-5569) and one of our
fashion representatives will assist you.
|
back to top
|
How do I order by
fax?
|
|
|
To order by fax, pull out the order form in the catalog, write in what you want, provide your credit card information and fax us toll free at 1-888-31-ALLOY (1-888-312-5569). For international faxes, dial 1-614-818-2730.
|
back to top
|
How do I order by
snail mail?
|
|
|
Prefer the post office? Mail completed order form with check, money order, or credit card information to:
ALLOY
P.O. BOX 6145
Westerville, OH 43086-6145
Do not send cash. Don't forget a stamp!
|
back to top
|
| Returns |
How do I return an item?
|
|
|
We want you to be satisfied. Please return any item within 60 days from the ship date. We'll be glad to make an exchange, credit your account or refund your payment. After 60 days we'll be glad to issue a merchandise credit. Follow the instructions on the return form on the back of your packing slip. For exchanges, there is no additional shipping charge. Shipping and handling on returned merchandise is nonrefundable. We cannot accept open or used cosmetics; worn swimsuits or lingerie; or garments used, worn, soiled or altered by the consumer. Please allow up to three weeks for processing.
Just follow the instructions on the return form on the back of your packing slip (DON'T THROW OUT YOUR PACKING SLIP - IT'S YOUR RECEIPT!)
Option A: SmartLabel™ - your most convenient return option.
Pre-paid, pre-addressed return lable on your packing slip No postage required - the cost of return shipping, $5.95 for one unit returned, $6.95 for two or more units returned, will be deducted from your refund or credit No waiting in line - easy drop-off at any U.S. mail location
Package the return. Affix the smartlable to your package. Cover or remove the original shipping label. Drop your package in the U.S. Mail. The cost of return shipping will be deducted from your refund.
Option B: Send to:
Alloy Fulfillment Center
PO Box 6349
Hanover, PA 17331-6949
Attn: Returns & Exchanges
Need a new SmartLabel?
Click here and complete the requested information to print your custom replacement SmartLabel. The new SmartLabel works just like the original.
Track your SmartLabel package
Click here to track your Smartlabel return order.
|
back to top
|
Order Status, Shipping and Delivery |
|
Order Status
If you placed an order on the web or on the phone in the U.S. or Canada, you can check your order status online. We'll tell you when the order/return was processed, how and when your order was shipped, along with an order recap and tracking number if applicable. Just click on the "Order Status" link located at the top of the home page or click here. You will need your order number and billing zip code (Order numbers are e-mailed if a valid e-mail address was given at the time of purchase). If you ordered outside the U.S. and have questions about your order, please call us at 1-614-212-5953, 7 days a week, 8am to midnight EST, or email us.
Shipping and Delivery
All orders are processed once credit card authorization and verification have been obtained. Orders are shipped Monday - Friday, not including holidays and there is no weekend service for our Express or Next Day delivery option.
Standard Shipping
Shipping within the US takes 7-10 days
International orders will arrive within 2-3 weeks
3-5 DAY Express Shipping
To the Continental US takes 3-5 Business Days, pending credit card authorization and verification. Add 1 day to orders placed after 1P EST. Express shipping to AK, HI, Puerto Rico is an additional $10. Not available in American Samoa, Guam, Marshall Islands, Micronesia, Palau, the Virgin Islands, APO, FPO, PO Boxes, Canada, Europe, Japan or the rest of the world.
2 DAY Business Shipping
For all orders placed prior to 1pm EST shipping to Continental US, the package will arrive on the 2nd Business Day, pending credit card authorization and verification. Not available to AK, HI, Puerto Rico, American Samoa, Guam, Marshall Islands, Micronesia, Palau, the Virgin Islands, APO, FPO, PO Boxes, Canada, Europe, Japan or the rest of the world.
OVERNIGHT
For all orders placed prior to 1pm EST shipping to Continental US, the package will arrive on the next Business Day, pending credit card authorization and verification. Not available to AK, HI, Puerto Rico, American Samoa, Guam, Marshall Islands, Micronesia, Palau, the Virgin Islands, APO, FPO, PO Boxes, Canada, Europe, Japan or the rest of the world.
Saturday Delivery
Orders must be placed by Friday before 1pm EST to arrive in the current week. Any orders placed after 1pm EST on Friday will arrive on the following Saturday.
Shipping Rates
Rates for regular shipping (10 days) to addresses in the United States are based upon the total cost of your merchandise. * Additional handling charge will be applied to free shipping orders. Free shipping offer is valid for the U.S. only.
Standard Shipping Costs
| Order Total |
Shipping and Handling |
| $0-25 |
$6.00 |
| $25 - $50 |
$8.50 |
| $50.01 - $75 |
$10.50 |
| $75.01 -$100 |
$12.50 |
| $100.01 - $150 |
$14.50 |
| $150.01 + |
$16.50 |
You will be charged shipping & handling only once. Any subsequent backorder item shipped in a separate package will not incur an additional shipping & handling charge. There are express options available for in-stock items at an additional cost. These charges are in addition to the regular charges listed above: 3-5 day for $7.95 extra (to AK, HI and PR: $10 extra); 2nd business day for $11.95 extra (not available to AK, HI and PR); overnight for $16.95 extra (not available to AK, HI and PR); Saturday delivery for $26.95 extra (not available in all areas). Overnight shipping and Saturday delivery are not available to residents of Alaska, Hawaii and Puerto Rico. However, 3-5 day is available for an additional $10. Express shipping is NOT available to P.O. Boxes, for out-of-stock items, or for some oversized items like furniture. Saturday delivery is not available in all areas.
International customers can order online, by phone 1-614-212-5953 or by fax 1-614-818-2730. With the exception of Canada, All international orders are held until all items are in-stock and can be shipped complete. Upon shipment, please allow 7-15 days for delivery. We do not offer express delivery to Canadian or international addresses. Free shipping offer is valid for the U.S. only.
Canadian Shipping Costs
| Order Total |
Shipping and Handling |
| $0 - $50 |
$21.95 |
| $50.01-$100 |
$26.95 |
| $100.01 - $150 |
$31.95 |
| $150.01 - $200 |
$36.95 |
| $200.01 - $250 |
$41.95 |
| $250.01 + |
$46.95 |
International Shipping Costs
| Order Total |
Shipping and Handling |
| $0-$100 |
$31.95 |
| $100.01-$200 |
$41.95 |
| $200.01-$300 |
$51.95 |
| $300.01-$400 |
$61.95 |
| $400.01 + |
$71.95 |
Shipments outside the United States may be subject to import charges, duties, or taxes, which are the responsibility of the purchaser. All orders must be in US $ funds.
Adding to an Order
If you need to make an immediate change to your order or cancel your order, please call us toll-free at 1-888-502-5569, 7 days a week, 8am to midnight EST. For all other questions or concerns, you can email us. Include as much information about your order as possible, starting with your order number, your first & last name and your billing zip code.
Address Validation
To ensure that your packages are delivered to the correct address as quickly as possible, we will compare any addresses you enter with the U.S. Postal Service's database of valid addresses. We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address. If you are sure the address is correct, you have the option to leave it as is, but this may cause delay in shipment.
Order Confirmation
You'll receive two emails after you place your order and provide us with a valid email address:
1. The first confirms that your order was received (your order confirmation number will link to the Order Status page); this email will arrive within about 24 hours.
2. The second confirms that your order was shipped from our warehouse. You can also check the current status of your order by clicking on the "Orders Status" link provided in the email or from the home page. In some cases a UPS tracking number may be provided for convenient tracking at UPS.com. We cannot include tracking number in ship confirmation.
|
back to top
|
| Alloy Gift Cards/E-Gift Cards |
What is an Alloy Gift Card/E-Gift Card? |
| |
An Alloy Gift Card comes in two forms: a plastic card and an e-mailed E-Gift Card. Both types of cards work similar to a debit card and may be applied to Alloy purchases as further described below, up to the amount for which it was issued, including merchandise, shipping charges (for online and phone orders) and taxes.
The Gift Card arrives in our signature Gift Card folder with our latest catalog and includes your own personal message.
E-Gift Cards are available in 6 designs (wow!) and are delivered via e-mail.
|
Where can I purchase an Alloy Gift Card or E-Gift Card? |
| |
Gift Cards may be purchased online at www.Alloy.com or by calling 888-45Alloy
|
Where can I use an Alloy Gift Card or E-Gift card? |
| |
Gift Cards are redeemable online at Alloy.com, and by phone at 888-45Alloy.
|
| |
When is my Gift Card activated? |
| |
Your card arrives ready for use!
|
| |
How do I redeem an Alloy Gift Card/E-Gift Card? |
| |
For online orders, check the box in your shopping bag for "Gift Card/Gift Certificate." At checkout, enter the Gift Card/E-Gift Card number and 4-digit PIN code in the appropriate fields (scratch off the PIN box on the plastic gift card to see your code or look for your PIN on the E-Gift card).
When ordering by phone, your Customer Sales Representative will ask you for your Gift Card/E-Gift Card number and PIN code.
|
Can more than one method of payment be applied toward a purchase? |
| |
For online and phone orders, Alloy Gift Cards/E-Gift Cards or Certificates may be used with credit cards. Sorry, Gift Cards and Gift Certificates cannot be redeemed towards the same order.
|
| |
How many Gift Cards/E-Gift Cards can I use towards one purchase?
For phone and online orders, you may use up to 7 Alloy Gift Cards/E-Gift Cards. Gift Cards and Gift Certificates cannot be redeemed towards the same order.
|
| |
How long does it take to deliver a Gift Card or E-Gift Card?
Plastic Gift Cards are usually sent via USPS Priority Mail, within 24 hours of your order, pending credit card authorization. Please allow 5-7 days for delivery.
E-Gift Cards are sent via e-mail and usually arrive in the lucky recipient's in-box within 24 hours pending credit card authorization. Please note that a number of factors could prevent an E-Gift Card from being delivered, such as an invalid e-mail address or a spam filter. If we are notified that an E-Gift Card has not been delivered, we will gladly issue a new card.
|
How can I check the balance on my Gift Card or E-Gift Card? |
| |
You can quickly and easily check your balance online at Alloy.com/GIFTCARD, or by calling 1-866-439-8206.
|
Can I add to the balance remaining on my Gift Card? |
| |
Sorry, this option is not currently available.
|
Do Alloy Gift Cards and E-Gift Cards expire? |
| |
No. As long as there is value remaining on the Gift Card it will not expire and the unused balance remains on the card until spent.
|
How do I return merchandise purchased with a Gift Card/E-Gift Card? |
| |
For online and phone orders, return the merchandise to the address on the back of your invoice and you will be issued a new gift card.
|
Can I replace a lost or stolen Gift Card or E-Gift Card? |
| |
If lost or stolen, an Alloy Gift Card or E-Gift Card cannot be replaced without the original sales receipt.
|
What happens if I accidentally delete the e-mail message that contained an E-Gift Card? |
| |
Give us a call at 887-993-7664and we'll resend the e-mail.
|
How can I be sure that the E-Gift Card I sent has been received? |
| |
Most E-Gift Cards are delivered successfully within 24 hours of your order. A number of factors could prevent an E-Gift Card from being delivered, such as an invalid e-mail address or a spam filter. If we are notified that an E-Gift Card has not been delivered, don't worry, we will issue a new card. The best way to ensure an E-Gift Card has been received is to check with the sure-to-be happy recipient.
|
Terms and Conditions |
| |
Alloy Gift Cards/E-Cards (are redeemable for merchandise and applicable towards shipping and taxes at the time of checkout. A Card is not a debit/credit card, has no implied warranties and cannot be redeemed for cash. The Card carries no expiration date and will be voided if altered or defaced. If lost or stolen, the Card cannot be replaced without the original sales receipt. Replacement value will be the value of the Card at the time you report the loss or theft. Use of the Card constitutes acceptance of its terms and conditions. The terms and conditions of the Card are governed by applicable state laws. Cards may not be resold without the express written permission of the issuer.
|
back to top
|
| Other Useful Info
|
How do I get
a FREE Alloy catalog?
|
| |
You can sign up to get a FREE Alloy catalog a variety
of ways.
Click here
and sign up right now!
Send us your name and address in a stamped envelope to:
Alloy
P.O. Box 6145
Westerville, OH 43086-6145
E-mail us at
customerservice@alloymerch.com
Or call us toll free 24/7 at 1-888-55-ALLOY
(1-888-552-5569)
|
back to top
|
How do I
change my catalog mailing address?
|
| |
To change your mailing address, email us with
your complete OLD mailing address along with your complete NEW mailing address. Please include your name, street address, city, state and zip code.
|
back to top
|
Still
have more questions?
|
| |
We want to help you answer any question you may have.
Please email us, or call us toll free 7 days a week at 1-888-502-5569 from 8AM - Midnight EST.
|
back to top
|
